Angie Bergner

DEI Conflict Resolution in diverse teams - Conflict Style Inventory

Diversity is only the beginning of our DEI work in organizations, the key to creating truly inclusive and equitable workplaces is to focus on fostering an authentic sense of belonging and inclusion, where people can bring their whole selves to work.

A critical difficulty we face in our organizations is that communication misunderstandings, conflicts, and problems across diverse teams are often grounded in very different approaches people take for resolving difficulties with one another. The ability to recognize and effectively respond to cultural differences in communication and conflict styles is critically important. ICS Inventory, LLC provides the Intercultural Conflict Style Inventory® (ICS®), developed by Mitchell R. Hammer, Ph.D., for resolving conflicts and solving problems across cultural boundaries. By completing the Intercultural Conflict Style Inventory, individuals and teams will:

– Increase cultural self-understanding of their own communication and conflict resolution approach

– Increase cultural other-understanding—of diverse approaches others use to communicate ideas and resolve conflict

– Better manage stress and anxiety that is often present in conflict situations

– Use culturally responsive strategies in communicating your goals and interests to others

– More accurately interpret the statements and actions of the other party

The Intercultural Conflict Style Inventory is an 18-item questionnaire that is available online (in multiple languages) and in print (English language) versions. The ICS Inventory is an easy-to-use, cross-culturally validated assessment of an individual’s approach to communicating, resolving conflicts, and solving problems. The ICS Inventory takes 15 minutes to complete.

I will administer the ICS Inventory for all members of your team prior to the session and run a 1-1.5 hour session debriefing the team results and creating a plan to bridge communication differences.

My Background

I am a People Ops Leader, a certified Diversity & Inclusion Coach and Practioner, champion of DEI in the workplace, career coach, a Latina, and above all, a mom.

What drives everything I do is my desire to invest in people's growth so that they're able to achieve their improbable. I have dedicated my career to developing professionals through meaningful programs, trainings, career coaching, and now through building a world-class company culture and the Head of People Operations for my firm.

I am passionate about DEI because those are the foundational blocks to any organization's success. The recruitment process, onboarding, and the continual learning & development practices that organizations adopt and follow will directly correlate with an organization's ability to create and maintain high-performance teams and retain diverse talent.

I graduated from The Ohio State University with a degree in Interpersonal Communications and have certifications in DEI through AIHI Academy and Berkeley’s Center for Intercultural Leadership. I’m also a certified career coach and L&D professional but more importantly, I am passionate about and committed to bettering the world of work at all levels.

What Team Members Should Bring

Internet Connection
Computer, Phone or Tablet
Their ICS results report

The Setup For the Virtual Session

I will be conducting this workshop from my home office utilizing Zoom. There will be an interactive breakout room feature used throughout the workshop which each participant can access via their phone or computer.

Seshie Values

Diversity and Inclusion

Team Building and Camaraderie

Communication and Trust

Kindness and Empathy

Learning Something New

Cancellation Policy

As a customer if you cancel 48 hours after you have booked a session with a guide you will get a 50% refund. If you cancel before the 48 hours you receive your full refund. Customers also receive full refunds whenever a guide cancels

How to Experience Seshie

Please make sure you and your team members have Zoom downloaded. After you book a seshie in the confirmation email you will receive details providing the Zoom link and password information.